If you would like to exchange the product you ordered for another size, color, or style, please return the item(s) within 14 days of the date you received your order and we will process the exchange as soon as we receive the item.
Register as a LILYSILK member to unlock more preferential policies.
Please note that all clearance, silk underwear, customized, monogrammed items, and face masks are considered final sales and are not eligible for returns or exchanges.
Members | Guests | Others |
If you placed the order via the registered account, you can request a return or an exchange by clicking "My returns" from your profile. | If you placed the order as a guest, please initiate a return or an exchange by clicking the "Start A Return" link. | Get in touch with our customer service representative by sending us a ticket in your account or send email to [email protected], Indicate which item(s) you would like to return and the reason for your return. |
Please note that clearance merchandise, silk undergarments, customized products, monogrammed items, and face masks are considered final sale pieces and cannot be returned or exchanged.
In the event that you have been shipped an incorrect, damaged, or defective item, please email our customer service team with high-quality photographic evidence of the problematic product attached so that we may validate your claim. You must comply with all guidance furnished by our customer service representatives in order to process the return appropriately.
If you want to enjoy our shipping preferential policy for returns or exchanges, Register to become a LILYSILK member.
The refund will be issued to the original payment method used for purchase within 3 to 5 business days. Alternatively, you have the option to receive LILYSILK points. We cannot process refunds for different cards or payment methods. Please be aware that it may take 7 to 10 additional business days after issuance for the refund transaction to be credited to your account by your bank or card issuer.
Note: You must first submit a Return Merchandise Authorization (RMA) request and have it approved before proceeding. Once the RMA is approved, we will furnish instructions with the appropriate return shipping address to send the package to.
1. If you are not satisfied with our silk pillowcases, please contact us at [email protected], we will assist you with the return for a refund.
2. Proof of purchase will be required for our 100-night trial.
3. Unfortunately, clearance and flash sale items cannot be exchanged, returned, or refunded. All sale prices on reduced stock are final.
4. You will be responsible for paying shipping costs for returned items. Shipping costs are non-refundable.
* LILYSILK never resells used items; they will be donated to a charity of our choice.