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We’ve partnered with Klarna to give you a better shopping experience.
We're Always Here To Help!
1.What happens if I make a return?
If you need to return part or all of your order, Klarna will issue you with a new statement. Simply
follow the retailer's return instructions and make sure to take note of the tracking number. Log into
your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer
has processed your return, we will send an adjusted invoice.
2.There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s
dispute instructions and “report a problem” in your Klarna account to pause your statement until the
issue is resolved. As soon as the retailer has registered your return, the refund will be processed
within 5-7 business days.
3.I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Contact the retailer for a
delivery update, log into your Klarna account, and “report a problem” to pause your statement until
you’ve received your order.
4.My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the retailer directly to correct
your statement. Log into your Klarna account and “report a problem” to pause your statement until the
details have been corrected.
About Klarna.
We’re on a mission to reshape shopping, by elevating the entire shopping experience from browsing to
owning. We do this by giving you the benefits of convenience, perks and inspiration.
Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading
alternative payment provider. We have 3,500 employees across 17 countries, and are leading the way for
alternative payments by serving 90 million consumers and 250,000 retailer’s payment solutions.